Privacy Policy
Last updated: June 6, 2026 Questions: support@localcitationservices.com
Contents
1. Overview
Local Citation Services (“we,” “us,” or “our”) provides manual local citation building and related local SEO services to businesses and agencies worldwide. We take your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data. It applies to all visitors to localcitationservices.com and all clients who order our services.
The short version: We do not sell your personal data. Ever. We collect only what we need to deliver your order, protect it with industry-standard security, and respect your rights to access, correct, or delete it. Email support@localcitationservices.com any time with questions.
2. Information We Collect
2.1 Information you provide directly
When you place an order or contact us, you provide:
- Name and email address
- Business name, website URL, and business address (needed to build your citations)
- Business phone number, hours, category, description, and service area
- Logo, images, and social profile links, where you choose to provide them
- Payment information, processed by PayPal. We do not see or store your full card details.
- Communications with our team via email or contact form
2.2 Automatically collected data
When you visit localcitationservices.com, we automatically collect limited technical information including your IP address, browser type, pages visited, time on page, referring URL, and device type. This is used to understand and improve our website.
2.3 Analytics data
We use Google Analytics to understand how our website is used. It may place cookies on your browser and collects usage data with IP anonymization where available. See Section 7 for details.
3. Business Data We Process on Your Behalf
Much of our work involves data about your business, not you as an individual: your business name, address, phone number (NAP), website details, and the directory listings we build. We process this business data strictly to deliver the service you ordered. We do not share your business data with other clients or third parties, except the directory and listing sites where your citations are submitted as part of your order.
4. How We Use Your Information
| Purpose | Basis |
|---|---|
| Deliver the citation or local SEO service you ordered | Contract performance |
| Process your payment via PayPal | Contract performance |
| Send order confirmations, updates, and your final report | Contract performance |
| Respond to your questions and provide support | Legitimate interests |
| Improve our website through analytics | Legitimate interests |
| Detect and prevent fraud, abuse, and security incidents | Legitimate interests / legal obligation |
| Comply with legal and tax obligations | Legal obligation |
We do not use your personal data for automated decision-making that has legal or similarly significant effects on you.
5. Data Sharing
We do not sell, rent, or trade your personal data. We share data only in these limited cases:
5.1 Service delivery
To build your citations, we submit your business information (NAP and the details you provide) to the directory and listing sites included in your order. This is the core purpose of the service.
5.2 Service providers
We use trusted providers to operate our website and process payments (see Section 6). They handle data only as needed to provide their service to us.
5.3 Legal requirements
We may disclose data when required by law, court order, or to protect our rights or the safety of others.
5.4 Agency and white-label clients
If you are the end client of an agency that ordered our service on your behalf, your business data may be visible to that agency for the purpose of managing your project. That agency’s handling of your data is governed by its own agreement and privacy policy.
6.Third-Party Services We Use
| Provider | Purpose | Data involved |
|---|---|---|
| PayPal | Payment processing (including credit/debit cards paid through PayPal) | Billing name, payment details, transaction data |
| Wufoo (SurveyMonkey) | Online order forms used to submit your order details | Business name, address, phone, website, and other details you enter in the form |
| Google Analytics | Website analytics | Anonymized usage data, IP address |
| Directory & listing sites | Where your citations are submitted | Your business NAP and listing details |
| Hosting provider | Website hosting | Website and order data, stored securely |
7. Cookies & Tracking
7.1 What we use cookies for
| Type | Purpose | Can disable? |
|---|---|---|
| Essential | Make the website function correctly | No |
| Analytics | Understand site usage to improve it (Google Analytics) | Yes |
7.2 What we do not use
We do not serve ads on localcitationservices.com and do not share your browsing data with advertising networks.
7.3 Managing cookies
You can control or delete cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site.
8. Data Retention
We keep your data only as long as needed to deliver your service and meet legal obligations:
| Data | Retention |
|---|---|
| Order and delivery records (including your report) | Up to 36 months after delivery |
| Payment records | As required for tax and legal compliance |
| Website analytics | Up to 14 months |
| Support communications | Up to 3 years from resolution |
When data is no longer needed, we delete or anonymize it. You may request earlier deletion (see Section 10).
9. Data Security
We use appropriate technical and organizational measures to protect your data, including encrypted (HTTPS/TLS) connections, restricted internal access on a need-to-know basis, and not storing full payment card details (handled entirely by PayPal). No method of transmission or storage is 100% secure, but we work to protect your information and will notify you of a breach affecting your rights as required by law.
10. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, or port your data, object to or restrict certain processing, withdraw consent, and opt out of marketing. To exercise any right, email support@localcitationservices.com. We will respond within the time required by applicable law (generally 30 days). We will not discriminate against you for exercising your rights.
11. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to know what personal information we collect and how it is used, to request deletion, to correct inaccurate information, and to opt out of the “sale” or “sharing” of personal information. We do not sell or share your personal information as those terms are defined under California law. To exercise your rights, contact support@localcitationservices.com.
12. GDPR & EEA / UK Users
If you are in the European Economic Area or the UK, we process your personal data under the lawful bases described in Section 4. You have the rights described in Section 10, and the right to lodge a complaint with your local data protection authority. Where we transfer data outside your region, we rely on appropriate safeguards (see Section 14).
13. Children's Privacy
Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.
14. International Data Transfers
We serve clients worldwide, and your data may be processed in countries other than your own. Where required, we use appropriate safeguards to protect your data in line with this policy and applicable law.
15. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version here with a revised “Last updated” date. Material changes will be communicated where required by law.
16. Contact Us
Questions about this Privacy Policy or your data? Email support@localcitationservices.com.